Privacy Policy

How LuckyReeles.pro collects, uses, and protects your personal information.

Last updated: 21 May 2026

LuckyReeles.pro ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at luckyreeles.pro (the "Site"). This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Site.

1. Who We Are

LuckyReeles.pro is operated by LuckyReeles Media Pty Ltd (ABN 47 123 456 789), a company registered in New South Wales, Australia. Our registered office is at Level 12, 1 Market Street, Sydney NSW 2000, Australia.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact information: Your name and email address when you submit a contact form, register for a tournament, or subscribe to our newsletter.
  • Usage data: Information about how you access and use the Site, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This data is collected automatically via cookies and similar technologies.
  • Communications: The content of messages you send us via our contact form or by email.
  • Tournament registration data: Team name, captain's name, state/territory, and team size when you register for an esports event.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide customer support.
  • To send you our newsletter and gaming updates, if you have subscribed.
  • To process tournament registrations and communicate event details.
  • To analyse Site usage and improve our content and user experience.
  • To comply with our legal obligations under Australian law.
  • To detect and prevent fraud or other harmful activities.

4. Legal Basis for Processing

We process your personal information on the following grounds:

  • Consent: Where you have given us explicit consent, such as subscribing to our newsletter or accepting cookies.
  • Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our Site and services, provided those interests are not overridden by your rights.
  • Contractual necessity: Where processing is necessary to fulfil a request you have made, such as tournament registration.
  • Legal obligation: Where we are required to process information to comply with Australian law.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service providers: We may share data with trusted third-party service providers who assist us in operating the Site (e.g., email delivery services, analytics providers). These providers are contractually obligated to keep your information confidential and use it only to perform services on our behalf.
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months. Tournament registration data is retained for up to 12 months after the relevant event.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under the Australian Privacy Act 1988 and the APPs, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information (subject to legal obligations).
  • Withdraw consent for newsletter subscriptions at any time by clicking "unsubscribe" in any email.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us at [email protected].

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: [email protected]
  • Post: Privacy Officer, LuckyReeles Media Pty Ltd, Level 12, 1 Market Street, Sydney NSW 2000, Australia